How do I log in?

General Public:

Please find the Register button (top right) and follow the prompts to register using your email address.

Basics Co-op Owners: If you're a Basics Owner, you already have an account! Please DO NOT create a new online account - it will not link with your in-store account. You will not receive Owner discounts. You must use your existing account.

Your Owner account includes a record of past purchases, a list function, your daily discounts, a digital wallet and more.

• Find and click the Sign In link.

• Find the box at the top of the page where it says “Already signed up for an account in store? Great! All you need to do is set your password to start using the site; no need to create a new account. To set your password, please click here.”

• Choose Email as your Reset Method. Enter your email that is on file at Basics associated with your Co-op Owner account (if you’re not sure what is on file, feel free to call the service desk).

• You should receive a verification email. Follow the instructions from the email and you'll be all set to shop!

If you receive an error message instead of a verification code, call the service desk at (608)754-3925 and we'll update your email address in your Owner account.

How do I pay for my order?

Pay online, over the phone, or at the service desk.

All Card Payment Methods: When you pay online, at order confirmation, a pre-authorization request will be sent to your cardholder for the estimated total. Your estimated total may be different than your final charge after all items are picked and weighed in-store. Your card may be authorized for up to 10% over the original total to account for weighted item variability. We make every effort to stay at or below your approved total - but some packaged item weights (for example, packaged fresh meats) and products such as fresh produce may not be available at or below the average estimated weight. If your picked total is less than the estimated total, a refund will be applied to your card at finalization of the order in store. Any qualifying manual discounts applied in store (Super Tuesday Sale, Owner Appreciation, Owner Case Discount) will be reflected in your final charge but not the pre-authorization total.

Phone Payment: Choose in-store pickup or curbside pickup. Wait for the Ready email with your final total, then call the service desk at (608)754-3925 to give your credit card information.

*EBT SNAP: Payments cannot be applied over the phone. EBT SNAP cannot be used to pay any applicable delivery fees, glass bottle deposits, or for non-eligible items. Please have another method of payment ready to complete your order if it contains these items (exception: local delivery for orders over $50 is currently free). See What Can SNAP Buy? | Food and Nutrition Service (usda.gov) for more details. You may cancel your order for a full refund to your EBT SNAP card online any time before your online order is marked complete. At this time, all refunds to EBT SNAP cards after the order has been marked complete must be processed in person at our service desk. This includes orders marked complete but not picked up or delivered.

Where are the discounts?

Co+op Deals, Fresh Deals, and Co+op Basics Everyday Low Prices (EDLP) are displayed below each item’s image in search results as well as on each item’s individual item page.

Discounts that are activated by purchasing specific item combinations, quantities, or purchase totals will become visible on your cart page after the qualifications have been met. This includes BOGO (Buy One, Get One FREE), daily Co-op Owner discounts (you must be logged in to your co-op account) , and the Access discount (you must be logged in to your co-op account).

Finally, some promotions are applied in-store after your order has been picked and we verify that it is eligible. We call these manual discounts. This includes the Super Tuesday, Senior Tuesday, Co-op Owner Appreciation, Corporate Partner Wednesday, and Owner Case Discount. If you are age 65 or wiser, let us know in the Order Instructions box. You may also use this box for any additional questions, notes, or requests regarding your order.